How to Say Hard Things to Fragile People
Effectively delivering cold feedback in a way that leads to changed behavior is a skill that can be learned. When we offer criticism, we run the risk of straining relationships without achieving any behavioral improvements. How do you provide feedback to people who may not be open to hearing it and gain their collaboration in adjusting? You don’t have to water down your message. In this mini-course, you’ll learn what is at the root of defensiveness and how to avoid triggering it. Participants will gain tools and strategies to help listeners incorporate cold feedback and adjust their behavior while preserving the relationship.
